Consumer Protection Complaint

This service enables individuals to submit complaints against commercial establishments to regulate the relationship between consumers and traders and protect consumer rights. Complaints are reviewed, and the necessary actions are initiated accordingly.

Required Documents

    Individuals

  • Purchase invoice or agreement contract

  • Warranty certificate, if required

  • . Proof of payment, if required

  • Product photos, if required

  • Name of the establishment subject to the complaint

  • Complainant’s name and contact details.

Process

  • 1 Log in using your UAE Pass digital identity
  • 2 Submit the application through the available channels and attach the supporting documents for the complaint
  • 3 Receive updates regarding the complaint and follow up on the resolution process

Service fees

  • Free

Service Duration

  • 4 Days